Demand for action on ESG is growing. Here’s how companies can effectively respond to stakeholder pressure.
Consumers, employees, and investors worldwide are increasingly demanding corporate action on sustainability issues — from climate change and supply chain impact to the rights of workers and underserved communities.
Facing mounting pressure, businesses recognise the need for stakeholder inclusion and transparent communication to build credibility, legitimacy, and trust.
Regulatory developments underscore the importance of stakeholder engagement in these issues:
The European Union’s Corporate Sustainability Reporting Directive (CSRD) highlights stakeholder engagement as a necessary practice in sustainability management and disclosure.
In the UK, the Sustainable Disclosure Standards and the Financial Conduct Authority’s Sustainable Disclosure Regulation aim to address similar goals.
Further afield, Australia passed its mandatory sustainability reporting obligations for large entities, requiring companies to invest in capabilities to determine materiality.
Accordingly, organisations are responding by enhancing their approach to stakeholder engagement.
Stakeholder engagement is at the core of sustainability
Stakeholder engagement is a vital component of an effective sustainability strategy that manages Environmental, Social, and Governance (ESG) risks and opportunities.
In 1999, AccountAbility released its AA1000 AccountAbility Principles, two of which have now been recognised by leading Sustainability & ESG Reporting Frameworks and Standards as foundational: Inclusivity and Materiality.
A materiality assessment, now required by the EU CSRD and related frameworks under the International Financial Reporting Standard (IFRS), is a process by which the most relevant and significant sustainability issues, risks, and opportunities facing an organisation and its stakeholders are identified, defined, and prioritised.
Conducting a materiality assessment means engaging stakeholders with rigour and precision — both to capture their perspectives and expectations of the business accurately and to respond to those inputs based on the criticality of each stakeholder group and the relationship they have to the business – all of which should be done in a formalised, structured, and consistent way.
AccountAbility’s AA1000 Stakeholder Engagement Standard (SES) assists organisations with this process.
Materiality assessments are expected to be more inclusive of stakeholders that matter — including those in under-represented groups. As such, an organisation must gauge how it integrates feedback from vocal stakeholders who may not be substantively impactful to the business. Conversely, there must be an engagement strategy for stakeholders that are more reticent but may have a higher impact — such as customers who make important decisions but don't necessarily voice their opinions until they've made a purchasing decision.
Based on stakeholder feedback, the materiality assessment prioritises the ESG topics for which a business will need to be accountable through strategic investment, performance improvement target-setting, and regular reporting and disclosure.
Businesses whose ESG strategies are irrelevant to stakeholder needs, push questionable claims, point towards unrealistic targets, or fail to report and disclose on the right risk and performance areas are increasingly criticised.
On the other hand, organisations that prioritise stakeholder engagement recognise how fundamental it is to ESG performance. This can show up in various ways, from companies aligning with stakeholder priorities to establishing robust consultation processes or collaboration with partners on key initiatives.
Applying the AA1000SES
The AA1000SES is the most widely applied standard of its kind. It is proficient at empowering organisations to make stakeholder determinations and establishes the global benchmark for conducting high-quality stakeholder engagement projects and programmes.
Current users include organisations like National Grid, SPEN, SSEN, Coca-Cola, Maersk, Santander, FIFA, the World Bank, and more.
Practitioners look to the AA1000SES for:
- Simple, relevant, and practical guidance to implement high-quality stakeholder engagement.
- Clarity on how to “rethink” an organisation's approach to engagement by empowering stakeholders as active contributors to value creation.
- A way to integrate stakeholder engagement within an organisation's governance, strategy, operations, and reporting.
The Standard is a valuable tool for companies of any type — and practitioners at any level — to effectively identify, map, prioritise, and engage the stakeholders that matter most to their business and, by extension, their sustainability performance. It can be used for project-based activities as well as for ongoing purposes.
The AA1000SES guides organisations around integrating stakeholder engagement into their governance, strategy, and operational management. It also helps define the purpose, scope, and processes of each engagement.
The stakeholder engagement process is vast and requires a thorough approach. Several tools and resources on the market support practitioners in managing stakeholder feedback digitally. For example, Tractivity’s software, which is aligned with the AA1000SES, provides a streamlined platform to manage stakeholder engagement while simplifying data management so businesses can focus on building relationships and delivering better outcomes.
Tractivity stands as a reliable partner throughout the engagement process, distinguished by its emphasis on diligence, transparency, and accountability — qualities organisations must prioritise in their stakeholder engagement practices to meet business and market needs.
Key takeaways
- Transparency and the integration of stakeholder feedback into decision-making are fundamental to building trust and credibility.
- Effective stakeholder engagement goes beyond regulatory compliance. It requires open dialogue, collaboration, and a deep understanding of diverse perspectives that matter to the business.
- Embedding stakeholder engagement into organisational policies and daily operations enhances accountability and fosters long-term alignment with sustainability goals. This alignment is crucial as communication methods and data collection continue to evolve.
- Materiality is an essential component of effective stakeholder engagement. The materiality assessment process identifies, defines, and prioritises the most relevant and significant sustainability issues, risks, and opportunities facing an organisation and its stakeholders.
- As ESG issues and stakeholder expectations continue to evolve, organisations must remain adaptable. Internationally recognised standards like AccountAbility’s AA1000SES and innovative tools like Tractivity can enable companies to ensure a consistent, relevant, and effective approach to stakeholder engagement.
Written by Melanie O’Brien, Head of Research and Standards, and Daniel Metzger, Director of Advisory Services.
Contact AccountAbility for more information on the Stakeholder Engagement Advisory Process and download a copy of AccountAbility’s AA1000 Stakeholder Engagement Standard.
